News Blog

Offer: Save 20% on All Orders Over £100 plus Free Delivery on All Orders over £50
(Excludes kitchen & capital equipment & products marked as 'Sale Price')

New Eco-Friendly Flexy-Glass - 100% Oxo-Biodegradable!

One-stop wholesale shop and pride ourselves on offering thousands of household and toiletries products across our range. Order online or visit our showroom, minimum orders apply and accounts are only open to trade customers.

1955 Citroen 2CV AZU Van - £8,997
Visage 369 GRP EPO003 - £17,995
LDV Pilot Catering Van - £8,200
Citreon Relay Catering Van - £9,800

Issue
When ordering chips from a chip shop to take away, enquirer's wife asked for her chips to be just put in paper and wrapped in a cone rather than have them served in the normal plastic type tray so they would be easier to eat and carry as they walked round the shops. However, she was told by the lady serving behind the counter... "We can't do that, it's against health and safety, in case you burn yourself on the chips". She was then advised that once they served them to her, she is more than welcome to remove the tray and wrap them up herself.

Panel decision
The customer made a perfectly sensible request and there is no health and safety reason which would prevent the shop proprietor doing as requested. Cases of poor customer service like this need to be wrapped up and thrown in the bin.

We are a wholesale suppliers of greeting cards, partyware and gift wrapping products. Our wholesale greeting cards cover every possible occasion and include some of the UK’s best manufacturers. We are strictly trade only.

New Traycakes Deeper Sponge Cakes - - The Cakesmiths alternative to rounds.

Deeper sponge based cakes, some iced, TrayCAKES are the Cakesmiths answer to the more traditional round cake.
Pre portioned and frozen they offer all the usability advantages of our other ranges, designed to minimise waste and present value to your business and customers.
Buy in multiples of 4 mix or match trays.

Offer: 50% off first order of 6 trays!!
Checkout Voucher Code: VF50-%foD

Polar White Countertop Refrigerated Mechandiser
· Was £314.99 - Now £284.99
· Polar counter top refrigerated display with digital controller, curved glass front and white frame. Auto-defrost. CFC free.

Lincat Silverlink 600 Bain Marie (4x4.5 Litre Round Pots)
· Was £339.99 - Now £324.99
· Perfect for safely holding sauces, gravy and pre-cooked foods for up to two hours at serving temperature. Click here for more info.


Bean-to-Cup Espresso Maker
· Was £369.99 - Now £354.99
· Attractive upright fridge for merchandising and display. Click here for more info.

Offer Ends: Ends 30th September

Suppliers of a complete range of professional tableware, barware and kitchenware to cater for the needs of most establishments that have requirements for a professional caterer, bar manager, chef or any other food and drink function.

We have a selection of used standard and refrigerated vans for sale.
· Vauxhall Split Compartment £5,995 +vat
· Renault LWB Master Chiller £5,995 +vat

We can also supply a range of optional extras for your new van.
We also have a range of HP Deals and Lease Deals.

Issue
Enquirer was queuing at a burger van when the customer in front of them received their freshly cooked food and asked if one of the burgers could be cut in half as it was for her children. The stall owner immediately said "Can't do that - health and safety. We're just not allowed to do that." They accepted this excuse and left with the burger intact.

Panel decision
This is not a health and safety matter; there is no legislation which would prevent the stall from meeting the customer’s reasonable request to have their burger cut in half. Health and safety law does not prevent catering staff from using knives, in fact you expect them to know how use them safely. The panel have a real beef with this kind of unhelpful response to customers which completely misuses "health and safety".