Email Service

Advertisers Questions

Advertisers Answers

How does the free email service work?
The email service works like this, the organiser using Villagefetes directory is looking for, lets say, a mobile caterer in London. The organiser can either contact each advertiser under the relevant category individually or can opt to use the free email service, where we will email out the organisers details and requirements to advertisers for them. The email service is often used in the following circumstances: where advertisers are difficult to contact, where the organiser is holding a large event, where the organiser is inviting tenders for pitches or concessions or where the organiser is looking for the best price or quote for services.

Does my business have to pay extra to be included or to receive requests?
This is a free service we offer to users of Villagefetes and is not part of any advertising agreement between Villagefetes and our directory advertisers. All our directory advertisers are automatically included to receive email service request as and when required and we reserve the right to end this service at any time.

I am already advertising but have not received any email service requests?
Apart from simply that your products or services may not have been requested through the email service this could also be for one of the following reasons:
1. You may have changed your email address and not provided us with a new one. Please check your advertised email address and notify us of any changes as soon as possible.
2. Your email address may have been blocked by your ISPs SMTP server from receiving bulk emails from companies. This is a common problem that many experience who subscribe to third party providers like AOL, Hotmail, Outlook and similar ISPs. The solution may be to change internet service provider to one that provides direct internet access i.e. Plusnet or BT broadband.
3. You are not currently listed in, or have not paid to advertise under the product or service category.
4. Your account is more than 28 days overdue and we have put a hold on your account until payment is received.
Please refer to your Advertising Terms and Advertising FAQs.

Do I have to reply to email service requests?
You only need to reply to a email service request if you are interested in what has been requested or want to provide a quote. However, if you are replying to the email service request please use the method stated in the email and not the Villagefetes email address in the "from field" in your email client.

Does Villagefetes hand pick advertisers who receive the email service requests?
The email service is database driven, which means that when we receive the email service request we match the requirement to the closest matching categories and area of advertisers i.e. specialist mobile event caterers in the south east area. We do not hand pick advertisers to receive email services as this would be impossible to administer, time consuming and very costly for us. We will only widen the categories and areas if the user comes back to us with a no response from the first sent email request.

Does Villagefetes charge organisers for using the service?
No, this is a free service that we provide to users of Villagefetes and users can use the the email service as often as required with many doing so.

I have a banner or impact advert, will I still receive email services?
Regardless of what type of advert you have with us, providing that you have provided us with a valid email address you will receive email services.

Do you send out email service request via printed post?
No, we do not post out email services, it is an email only service. You will need to provide a valid email address with your directory listing or advert.

Does Villagefetes send out email services to non advertisers?
On occasions, where we have exhausted our advertiser contact list and the user is still looking for event services with no reply from advertisers we will contact none advertisers to try to locate the event services required.

How wide a spectrum of organisers use the email service?
Users of the free email service range from organisers of simple parties, weddings, village fetes and corporate events, to major UK shows and events. A list of previous users can be seen by visiting our information centre.

Can I resell, publish or redistribute an email service requests?
As clearly stated in our terms and conditions this is unacceptable and all offending individuals will be removed from receiving email service request.

More information
If you would like any further information or have any questions you would like answered we will be more than happy discuss them with you contact us